MUFG Americas

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Account Servicing Associate

at MUFG Americas

Posted: 2/18/2019
Job Status: Full Time
Job Reference #: 10025454-WD
Categories: Retail
Keywords: retail

Job Description

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Job Summary:
Reporting to an Account Services Manager; responsible for determining pay or return decisions on checks with irregularities identified as fraud suspects as well as other transactions that have rejected. This position does not directly supervise any staff.
Major Responsibilities:
  • Responsible for reviewing and determining decisions on checks that have been referred due to signature irregularities and potential check fraud.
  • The decision making process includes analyzing each transaction in order to determine the best course of action to be taken in order to minimize risk to the bank as well as to provide high quality customer service.
  • Responsible for direct customer contact to determine and validate information for the decision making process.
  • Responsibility for making pay decisions on transactions that have rejected as a result of restraints, account closure or incorrect processing.
  • Reviews accounts flagged as restraint from BOS, Risk Services, etc.
  • Reviews customer accounts/relationships and customer pay history to determine course of action.
  • Review of stop payments and stop suspects.
  • Responsible for making coverage recommendations to commercial customers for: overdraft (OD), Nonsufficient Funds (NSF) or Uncollected Funds (UCF) situations, etc.
Additional Information:
  • 2+ years of experience in a retail branch or comparable experience in centralized banking environment.
  • Strong customer service skills to interface with internal and external customers.
  • Previous working knowledge of identifying and determining check fraudulent activity as well as Banking operations, policies, procedures and regulations.
  • Knowledge of OASIS, TRIPS, Amdocs, Rumba and File

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!