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Retail Attendant

at HCareers

Posted: 11/17/2020
Job Reference #: 9447_1539793

Job Description

Are you apassionateperson? Do you embodyintegrity? Is creatingexcellenceimportant to you? Do you exemplifyrespect?These are the types of people we are looking for to join our team and help us to establish Friday Harbour as an exceptional all seasons waterside resort, providing unparalleled service and amenities.

Company Overview

Friday Harbour Resort is a resort living community located in Innisfil, Ontario. We offer our homeowners, members and guests amenities including: waterside dining, nature preserve, marina, shopping, recreation and leisure programming, special events, golf and more. We are continuously expanding our operations and are looking for exceptional associates to join our Friday Harbour Family.

As a member of the Friday Harbour Family, you will join our mission to infuse nature, luxury and brilliance into every moment.

Role Summary

The main responsibility of the FH Fine Food Attendant is to provide luxury customer service and help customers identify and purchase products they desire. TheFHFood Attendantwill generate sales, advise customers on the use and care of merchandise and provide advice concerning specialized products or services. This role will also assist with receiving, stocking and facing of products.

* Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests' names when possible
* Build trustful and dependable relationships with customers
* Assist customers to find the goods and products they are looking for or an alternate
* Responsible for processing cash and card payments and initiating customer refunds
* Stock and face products per standards,replace used stock, rotate current stock and ensure satisfactory inventory levels
* Responsible for pricing products and ensuring all merchandise is priced
* Answercustomer questions, providing advice and guidance on product selections
* Utilize suggestive selling and up-selling techniques in a subtle and appropriate manner
* Complete courtesy carry-outs for customers
* Provide directions for customers based on a thorough knowledge of item locations in the store
* Report discrepancies and concerns to the leadership team
* Keep retail outlet tidy and clean, including sweeping and mopping
* Responsible for handling customer complaints
* Accountable for opening and closing store duties
* Balance cash floats with receipts
* Assist with receiving and storing the delivery of large amounts of stock
* Ensure high levels of customer satisfaction through excellent sales service
* Maintain outstanding store condition and visual merchandising standards
* Keep up to date with product information and special promotions
* Maintain displays and product levels
* Accurately describe product features and benefits
* Work in partnership with other associates to maximize store sales and in-store presence
* Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
* Adhere to all environmental policies and programs as required
* Other duties as assigned

* 1-2 year's work experience in a retail setting
* Experience in a customer service position an asset
* Must possess excellent customer serviceskills
* Must be computer literate. Preferred candidate will have previous experience with point of sale software, Microsoft Word and Excel
* Strong verbal and written communication skills
* Detail-oriented and works with a high degree of accuracy
* Ability to multi-task in a fast-paced environment
* Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

* Must be able to work flexible hours including evenings, weekends and holidays
* Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
* Stand, sit or walk for an extended period of time or for an entire shift
* Reach overhead and below the knees, including bending, twisting and pulling

What will it be like to work for Friday Harbour Resort?

We are successful because our team is made up of exceptional employees who are passionate about providing luxury service. We are committed to providing associates a workplace that anticipates needs, recognizes talents, encourages and nurtures skills and provides career paths allowing associates to continue to excel as a part of our Friday Harbour Family.Start Your New Path with Us.

* All candidatesmust be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.

* We thank all applicants for their interest, however, only those selected for an interview will be contacted.

* Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!