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Front Desk Associate (Part-time)

at HCareers

Posted: 10/14/2020
Job Status: Part Time
Job Reference #: 9447_1527527
Keywords:

Job Description

INTERSTATE HOTELS & RESORTS

JOB TITLE: Gallery Host - Front Desk

No description for a position can possibly include all duties which may be requested by guest or required by management. The objective of all positions is to effectively provide the quality services personally, or to immediately refer requests to the appropriate Manager. The following is a summary of the major responsibilities of the position.

BASIC PURPOSE : Providing efficient and professional service throughout the entire guest stay experience, while also responding to inquiries and challenges in an equally courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs, policies, and values. This position reports to the Front Office Supervisor

REQUIREMENT: Must be able to work AM and PM and Overnight shifts, weekdays, weekends and holidays.

ESSENTIAL FUNCTIONS :

1. Contribute to the Gallery Host team in order to provide professional, efficient, and dynamic customer service to all guests and associates.

2.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

7. Perform all daily checklists and sidework duties.

8. Inventory guest room keys according to policy and request re-keying as necessary.

9. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

10. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills :

Education: High School education or equivalent experience.

Experience: Previous Front Desk and or Night Audit experience preferred

Experience:

    -Front Desk experience preferred in a related position with this company or other organization(s).

    -Proficient in English language (Bi-lingual a plus)
    -Familiar with PMS and POS systems, Opera experience preferred
    -Must be willing to work varied hours, holidays and weekend as required
    -Proven team player that is willing to assist other associates

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Opera knowledge is a plus.

Requires knowledge of and ability to operate computer equipment and the reservations system.

Ability to read and speak English. Second language is preferred.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!