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Goodwill Industries of San Antonio

Job: Retail Team Leader (RTL) - ( req264 | Non-Exempt | Full Time | Austin Hwy @ Harry Wurzbach )

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Jobing Description

Our Mission is to help change lives through the power of work. We serve our community by providing career training and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores, and revenue from business services offered through our Contract Services Division. We invest 92.6 cents of EVERY DOLLAR EARNED back into the community. This is accomplished through educational programs and career services provided through our Good Careers Academy and Good Careers Centers.

We are currently seeking a dynamic Retail Team Leader (RTL) who has a passion for serving others and making a difference. Join the Goodwill Team today.

LOCATION
Austin Hwy @ Harry Wurzbach

1533 Austin Highway
San Antonio, Texas, 78217
United States

Full Time

EMPLOYMENT TYPE
Non-Exempt

PAY
12.00 - 12.00

WORK SCHEDULE
Flexible to include days, nights, weekends and holidays

PRIMARY DUTIES AND RESPONSIBILITIES

RETAIL TEAM LEAD

POSITION SUMMARY

This position will support Goodwill Industries of San Antonio in
assisting the store manager in managing retail operations. Assist with the efficient operation of the
Organization’s retail stores. Support the organization in its mission to help
change lives through the power of work.

ESSENTIAL DUTIES AND
RESPONSIBILITIES

1.
Plan and implement work schedules, estimate team member-hour
requirements. Accountable for team
member coverage for retail sales area and merchandise processing.

2.
Assign and coordinate work tasks of team members, participants, and
volunteers in processing, pricing, merchandising, and rotation functions to
achieve daily production goals.

3.
Provide on-the-job training; safety standard training and performance
expectations. Monitor and follow up on
work assignments for participants, volunteers and team members.

4.
Recommend personnel action, such as promotions, transfers, and
disciplinary measures to management.

5.
Provide input for evaluation of team members’ performance and appraisal.

6.
Assist in opening and closing the retail store by following established
procedures according to the Retail Operations Manual.

7.
Greet customers in a friendly and courteous manner. Meet and
make a connection with customers, asking questions and listening to shoppers'
needs, then giving options and advice on meeting those needs.

8.
Inspire the customer to buy, and
create a lasting positive impression of you, Goodwill Industries, and the
purchase.

9.
Maintain selling floor
presentations, and restock them as needed.

10.
Learn Goodwill’s systems and
procedures to enhance selling efficiencies and complete support duties.

11.
Maintain a professional attitude
with sincerity and enthusiasm reflecting Goodwill’s commitment to our customer
- the most important person in our stores.

12.
Maintain good housekeeping
standards.

13.
Adhere to, and ensure adherence
to, all Loss Prevention and inventory control and compliance, risk management,
and ethics policies and procedures. Safeguard donations and all Goodwill
property and resources; secure from harm, theft, accidental loss, or disposal.
Promptly investigate or participate for all reported incidents.

14.
Ensure proper use of register, cash handling methods, and execution of
customer transactions according to retail business standards.

15.
Provide a safe working environment and ensure team members work safely
and that unsafe conditions are immediately addressed and corrected. Conduct weekly huddle, safety inspections, investigates
accidents, complete related reports in an accurate and timely basis, and takes
corrective action to prevent recurrences.
Take proactive steps in preventing accidents.

16.
Perform other duties as assigned.

17.
Maintain regular, dependable
attendance and punctuality.

18.
Provide excellent customer service by greeting, assisting, and
responding to questions and/or concerns in a positive, professional, and
friendly manner.

JOB REQUIREMENTS

1. High school diploma or equivalent (GED).

2. Associate’s degree in related field preferred.

3. 6 months experience in a service-driven; supervisory role.

4. 1-2 years’ experience in a supervisory role preferred.



For more information about Goodwill Industries San Antonio, please visit our website at: www.goodwillsa.org.

1. High school diploma or equivalent (GED).

2. Associate’s degree in related field preferred.

3. 6 months experience in a service-driven; supervisory role.

4. 1-2 years’ experience in a supervisory role preferred.

Equal Opportunity Employer/Veterans/Disabled

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