Job: Operations Supervisor

Jobing Description

Description Title: Operations Supervisor Reports To: General Manager or Assistant General Manager Summary The Operations Supervisor is primarily responsible for the management of people and processes at the front-end of the store and, secondarily, the functions associated with the cash management. The Supervisor is an entry-level management position with manager-on-duty (MOD) and key carrying responsibilities. When the General Manager and/or Assistant General Manager(s) are not present, the Supervisor is in charge of the entire store. When not acting as MOD, the Supervisor is solely responsible for managing his/her dedicated area within the store. The Supervisor is a primary source of contact for our customers. This position impacts the company by leading the department and the store to success. Essential Job Functions of Operations Supervisor Sales * Drive Gift Card sales to meet company expectations. * Ensure front-end merchandise is set according to the planner and active replenishment. Store Operations Review * Adhere to all Human Resources Standard Operating Procedures associated with the personnel files and associate paperwork. * Adhere to all Loss Prevention Standard Operating Procedures associated with cash handling responsibilities. * Ensure that all Maintenance and Recovery Standards are being followed per Standard Operating Procedures, specifically at the cash wrap area. * Manage and approve petty cash decisions. * Responsible for compliance with all questions on Store Operations Review related to job function. Rewards Card Program * Drive Reward Card sign-ups to meet company expectations. Quality Customer Care * Decide when to open additional registers based upon customer flow per 3 person rule . * Communicate and drive marketing efforts to associates and customers. * Order the front-end area and office supplies. Shrink * Ensure proper filing of all store invoices. * Count cash register drawers and prepare tills to go into register. * Perform timely cash reconciliation prior to store opening. We Value People * Supervise, oversee, and assist associates with Cashier functions. * Oversee the performance of all Front End Specialists. * Process Payroll accurately prior to 10am on Monday morning. * Assist General Manager with writing the weekly store schedule for all associates and responsible for posting the schedule. * Ensure cash register certification for new hires and recertification for all associates as required. * Assist General Manager in tracking the attendance of associates. * Assist General Manager in writing Progressive Disciplinary Record (PDR) for associates that have cash variances. * Utilize tact and confidentiality when performing all job functions. Profit Improvement * Track cash variances and report to Assistant General Manager. * Meet company standards for scan rate. * Ensure that all Work Opportunity Tax Credit forms are sent to TALX within 30 days of the associate s hire date. Essential Job Functions of Manager on Duty Manage all sales floor operations and task activities. Manage associates effectively by ensuring that all customers receive Quality Customer Care. Manage associates effectively by providing feedback on performance. Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience. Carry keys for the building. Utilize alarm codes to enter and/or exit the building. * Ensure that displays are filled. * Process credits and returns for vendors. * Complete Manager on Duty (MOD) Training annually. * Responsible for the execution of the Management Binder per Standard Operating Procedure (SOP). * Communicate important topics to the entire store team through Huddle Meetings. * Adhere to Dress Code Policy for management. * Assist with Interviewing potential candidates. * Perform other duties as requested. Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm and New Ideas. Experience & Educational Requirements Flexibility in scheduling; evenings, early mornings, weekends and holidays required. Previous management experience is preferred. Previous cash handling or office management experience preferred. * Strong analytical and decision-making skills. * Excellent people skills. * Strong verbal and communication skills. Demonstrate ability to set goals and objectives and motivate team to achieve them. * Demonstrate ability to multitask while leading a team and working as a team player in a fast-paced environment. * Computer skills required. * Experience with arts and crafts preferred. Due to the fiduciary accountabilities of this job, a valid credit check and/or background which will be requires as part of the selection process. 2307addCart ACMOORE 1