Job: Cashier - All Regions

Jobing Description

This position is responsible for providing courteous, reliable and efficient cashier services in a manner that ensures services are offered in accordance with guest s expectations and established performance standards.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

* Maintain a professional personal and uniform appearance in accordance Ace Parking standards.

* Demonstrate a guest-driven service style with a sense of urgency for accuracy, efficiency and customer service.

* Consistently model the company core values and service standards.

* Always speak professionally and graciously, smile and maintain eye contact with guests and use their name throughout the interaction.

* Maintain an aggressive awareness of the area around the cashier booth and initiate guest service opportunities.

* Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.

* Maintain a basic knowledge of the hotel s services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.

* Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and /or directions as requested.

* Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.

* Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.

* Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.

* Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.

* Maintain personal security of bank and cash transactions.

* Track all overnight hotel guests names and room numbers to ensure accurate postings for parking charges.

* Ensure that the booth, gates, and surrounding areas are clean, orderly, safe and operating efficiently.

* Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.

* Perform any functions or tasks listed on shift checklists.

* Maintain cleanliness and appearance of interior and exterior of cashier booth at all times.

EXPERIENCE/REQUIREMENTS:

* Required: Outgoing and enthusiastic personality; excellent customer service skills; basic math skills; ability to operate a cash register; ability to calculate parking charges manually; fluent English skills (verbal and written).

* Preferred: High school degree or equivalent; previous customer service experience; previous cashier/accounting experience; some basic computer skills; second language helpful.

* Flexible shift hours (days, evenings, weekends, holidays). Ability to lift 10 lbs. Approximately seven plus hours per shift walking/standing.

* Ability to handle multiple tasks at the same time; ability to make change without the use of a calculator.